Frank & caddcop,
Both of your responses have been helpful. The utility crossings are showing up on the profile when "Crossing Features" are selected under Create Profile > Include > Surface. However the utilities group draped their data on the existing surface. So we know where the crossings occur but not sure of the depth. Therefore, the problem may be in-house.
When the time comes, we'll want to show the size of each crossing (i.g. 4" water pipe or 6" sanitary line) to scale on the profile. Can I control how the features are displayed on the profile? If so, how? Thanks again...